Care.com Review in 2022: How Does It Work?

Care.com is a web site that gives a wide range of companies, together with babysitting, senior care, pet care and extra. 

You can use Care.com for each discovering and providing companies. But is it the fitting platform for you?

In this Care.com assessment, we’ll share how the location works, its charges, options and what present customers must say about their expertise with the service.

care.com logo

Summary

Care.com is an organization that gives a wide range of care companies resembling little one care, senior care, pet care, tutoring and housekeeping. The firm works to match households with skilled and background checked native caregivers. 

Pros

  • Extensive bios and background checks on caregivers
  • User-friendly web site
  • Upgraded membership accessible
  • Active dates listed to indicate lively caregivers

Cons

  • Poor customer support scores
  • No refunds on Premium memberships
  • Limited customer support choices

What is Care.com?

Care.com is an organization that connects caregivers of all types with individuals needing care. The firm serves tens of millions of consumers in over 17 nations world wide. 

You can discover several types of caregiver assistance on the location, together with:

  • Babysitters
  • Senior care
  • Pet care
  • Housekeeping
  • Daycare 
  • Tutoring

Caregivers can create a profile on Care.com that outlines their abilities, expertise and the worth that they cost for his or her companies.

Then, individuals who want to rent a caregiver can search these profiles to discover a supplier. 

The web site coordinates connections between households and caregivers whereas working to make sure security for all members. 

Care.com connects caregivers who present numerous companies with individuals who want care. The web site works in another way for patrons and contractors. 

Care.com for Families

If you need to rent somebody that can assist you with caring for a kid, grownup, pet otherwise you want one other sort of service, you begin by filling the prompts explaining what you want.

You might want to enter your electronic mail deal with to get entry to an inventory of caregivers. 

Caregiver profiles share details about the caregiver resembling:

  • Name, age and metropolis
  • Whether they’ve transportation
  • Smoker/non-smoker
  • What first support or CPR coaching they’ve

You also can study in the event that they’re snug with pets and browse their bio to search out out extra details about them.

Note that Care.com has each Basic and Premium accounts for households. 

If you select a Basic account, you may:

  • Post jobs
  • Search and consider profiles
  • See who utilized in your jobs
  • Send automated “No thank you” messages to these you don’t need to rent

If you register for a Premium account, you may:

  • Contact caregivers instantly
  • Request outcomes for all background checks
  • View and customized reply to purposes 

Once you rent a caregiver, tutor or housekeeper, you’re instantly charged for the reserving. If the caregiver doesn’t present up or has to cancel, you’ll obtain a refund. 

In the occasion you need to cancel the reserving, you gained’t be charged for those who cancel not less than 24 hours earlier than the reserving time and date.

However, for those who cost inside 24 hours of the reserving time and date, you’ll have to pay a cancellation charge.

Care.com for Caregivers

If you need to be a caregiver on Care.com, you merely must arrange an account and create a profile. 

As with households, caregivers can select a Basic account or a Premium account. 

With Basic accounts, you may carry out duties resembling:

  • Creating a profile
  • Responding to Premium members’ messages
  • Searching for and making use of to jobs
  • Getting paid securely
  • Customizing your profile

If you go for a Premium account as a caregiver, you additionally get the next options:

  • Rank larger in search outcomes
  • Get a Premium badge in your bio web page
  • Priority job alerts
  • Waived CareVerify charge
  • See who’s seen your profile

And different options. While it doesn’t seem many caregivers go for the Premium membership, it might be a great way to market your self and get extra jobs.

As talked about above, Care.com has Basic and Premium memberships for each households and for caregivers. 

Family Memberships

Family memberships have a Basic membership and a Premium membership.

The memberships provided embody:

  • Basic membership: No cost
  • Premium membership: $39 per 30 days, $78 for 3 months or $156 for 12 months

You’ll save considerably for those who purchase in bulk. As a Premium member of the family, you’ll get the flexibility to privately message caregivers. 

You’ll additionally get entry to all background checks. There are different advantages to changing into a Premium member of the family as nicely. See the Care.com web site for particulars.

Caregiver Memberships

Caregivers and others who need to construct a profile on Care.com with the intention to discover a technique to generate profits whereas serving to others have two choices.

The membership decisions embody:

  • Basic membership: No cost
  • Premium membership: $20 per 30 days

A Premium membership will get you ranked larger within the listings when individuals are looking for caregivers. 

You’ll additionally get precedence job alerts and have the ability to see who’s viewing your profile. 

Key Features

Care.com does its finest to include many essential options into its web site. Here are a number of the key options of the corporate.

Wide Variety of Services

Care.com was created solely to give attention to serving to dad and mom discover caregivers for his or her kids. They rapidly added elder care to their checklist of companies after they launched. 

Today, Care.com presents these companies and extra, together with housekeeping, pet care, tutoring and extra. 

See the Care.com web site for extra info on the entire companies they provide. 

Comprehensive Bios

Each caregiver biography shares essential details about the caregiver you’re contemplating hiring. 

You’ll have the ability to see a brief bio, their certifications (resembling CPR), hours accessible, the place they dwell, their expertise and extra.

If you’re a Premium member of the family, you’ll have the ability to get background examine info and different tidbits. 

care.com caregiver bio image

Safety Features

Care.com places a number of essential security options in place, each for caregivers and for households. 

First, all caregivers are topic to a CareVerify. This is Care.com’s fundamental safety examine. 

The CareVerify contains:

  • Social Security quantity hint
  • National Sex Offender public web site search
  • Multi-jurisdictional legal database search
  • Federal and county legal data search

As a member of the family, you can too buy extra safety checks like a motorcar data examine and an Investigative Criminal Plus examine.

care.com safety background check

The web site doesn’t have fairly the identical security stopgaps for maintaining caregivers secure, nevertheless it does share complete info on how one can keep secure as a caregiver.

Educational Blog

Care.com additionally has a weblog that shares a bunch of informative articles for each relations and caregivers. 

The weblog comprises articles on matters resembling: 

  • Parenting
  • Balancing work and parenthood
  • How to run a enterprise as a caregiver
  • Family-friendly firms
  • Employee advantages

And extra. Free academic instruments are all the time a plus if you’re working with an organization. 

Rate Calculators

Care.com includes a price calculator. It will help you determine what it’s best to pay your sitter primarily based on what others in your space are paying. 

You merely enter info into the calculator, together with your zip code and the variety of years of expertise you’d like your caregiver to have.

You’ll additionally embody the variety of kids the sitter shall be watching, in addition to what number of hours per week they’ll work. 

care.com rate calculator

Using the calculator can provide you a greater concept of what it’s best to pay as a household needing a caregiver.

It also can provide help to decide your charges for those who signal as much as be a caregiver on the location. 

Customer Reviews

Before you join Care.com, it might be useful to listen to what different customers must say concerning the platform.

Company Rating Reviews
Trustpilot 1.1 2,000
Apple 4.3 16,200
Google Play 3.4 8,400

The Better Business Bureau (BBB) charges Care.com a “B,” and customers gave the corporate a 1.03 out of 5 star score. Care.com is just not accredited with the BBB.

There have been over 700 closed complaints within the final three years. The majority of the complaints pertained to poor customer support points. 

Here are a pair opinions about Care.com:

“​​Found a great nanny for my 4 year old and 1 year old during this COVID-19 madness. She’s been a god-sent to our family. Online experience interviewing several other candidates was simple and easy as well.” – Melissa Walsh Hohenberger

“The website is VERY hard to navigate. No personal help. Contacted via email twice and never got back to me. No phone number leads you to a person. No explanation to how to post your services.” – Barbara Jackson Darnell

Alternatives To Care.com 

If the dangerous opinions are main you away from Care.com, you would possibly need to think about one in all these alternate options.

CitySitter

CitySitter works equally to Care.com. You can discover babysitters, elder care sitters, tutors, family assist and extra on CitySitter. 

Prices and options for CitySitter are similar to Care.com, though CitySitter is barely cheaper. 

The one distinction you could discover between the 2 is that CitySitter has larger opinions. While nonetheless not nice, they’re rated 2.9 out of 5 stars with Trustpilot. 

The firm does have an “F” score with the Better Business Bureau. However, there are solely 11 complaints on the location. 

GreatAuPair 

GreatAuPair is one other web site that works equally to Care.com. They provide companies for elder care, babysitting, tutoring, pet care and extra.

Their costs are barely larger than Care.com, however they do provide reductions if you purchase in bulk. 

The firm is listed on Trustpilot and has a score of three.3 out of 5. They have an A+ score with the Better Business Bureau. 

Sitter City

Like CitySitter and GreatAuPair, Sittercity presents related companies to Care.com. They present babysitting, senior care, pet care, tutoring and extra.

Pricing for Sittercity is cheaper than the opposite choices talked about right here. Sittercity is listed on Trustpilot however doesn’t have any opinions as of this writing. 

The firm is rated “A+” on the Better Business Bureau web site and has just below 50 closed complaints within the final three years. 

FAQ

If you’re nonetheless on the fence about Care.com, these steadily requested questions would possibly have the ability to assist.

Does Care.com have a customer support middle? 

The solely choice for customer support on Care.com is a contact field that allows you to electronic mail them or chat with them. There aren’t any cellphone numbers proven on the location. 

What is Care.com’s refund coverage?

Care.com doesn’t provide refunds on its Premium memberships. Instead, your membership will stay lively for nonetheless many months you paid for. 

How does Care.com work to maintain caregivers secure?

The firm’s primary suggestion for maintaining caregivers secure is to encourage them to schedule a video convention name with the household earlier than working for them.

This helps caregivers to get a really feel for the household and see if the household dynamics are proper for them. 

How does Care.com work to maintain households secure?

Care.com does background checks on all caregivers, together with a National Sex Offender Registry examine. 

As with caregivers, Care.com encourages households to do video convention interviews with caregivers earlier than they meet in particular person. 

Summary

Care.com could be an effective way to search out companies for your loved ones, like babysitters, senior care, tutoring, housekeeping and extra. 

The complete profiles are useful, and every profile tells when a caregiver was final lively on the location in order that households can select caregivers who’re at present looking for work. 

Care.com also can provide an effective way so that you can make extra cash on the aspect for those who’re keen on working as a caregiver. 

Just do not forget that, as with every web site, it’s best to be sure to know what you’re signing up for and observe the security suggestions.