Remote Full Cycle Account Executive at Olark


Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), AST (UTC -4), NST (UTC -3:30)

Somewhat about us:

You haven’t run into an organization like Olark earlier than. 

Founded in 2009, Olark was first to make chat accessible to small companies who didn’t have huge budgets or engineering groups. Since then, we now have been absolutely distant and self-funded, working to assist our 8,000+ prospects tackle their prospects’ wants by our progressive net communication platform. We lead with our values, care deeply about our folks, and are dedicated to creating enterprise extra human. Last 12 months we turned a Public Benefit Corporation with an emphasis on net accessibility as our social influence focus. 

We did not cease there! We lately launched Olark Pro with CoPilot; a robust automation platform, to enhance our self-service providing. 

Based on our preliminary success, and anticipated demand, we’re hiring our first Full-Cycle Account Executive to assist us deliver extra consciousness to our Pro product line.

What to anticipate:

You’ll be spending about 80% of your time speaking with prospects and 20% of your time bettering our gross sales course of.

This is a full time position with a compensation construction of fifty% base pay and 50% fee. We are on monitor to double our income from our Pro Product line this 12 months and are seeing traction in Higher Education, eCommerce, B2B, and Government. 

As the first salesperson on our Customer Experience (CX) Team, there can be room for somebody thriving on this position to develop at Olark and construct their influence and gross sales profession. 

This place might be primarily based wherever within the United States or Canada.


Challenges you may assist us remedy beginning on day one:

  • Manage your pipeline. We will lean in your gross sales expertise to create alternatives to develop our professional buyer base. You’ll prospect outbound and inbound leads — and drive prospects to closed gross sales. You’ll be answerable for the complete gross sales cycle and accountable for discovering new channels to develop your pipeline to hit targets. 
  • Accelerate income development for Olark Pro.  You will use your experience to degree up our playbooks and go-to-market for Pro.  This will contain collaboration throughout Olark to share structured insights to repeatedly enhance our efficiency. You can be centered on discovering alternatives and turning them into new gross sales, and because the sole Account government you’ll obtain fee on each new Pro deal we shut.
  • Communicate Olark’s worth proposition to our rising market. You’ll uncover buyer wants and work with Sales Engineering, CX, and Marketing to enhance how we convey worth and create urgency for potential prospects.  You will perceive and be capable of share what makes Olark particular. Your day-to-day will fluctuate, however will usually contain discovery with chilly and heat potential prospects, demos, post-call observe ups, and driving conversations to shut. 
  • Help us construct and scale our Sales processes. You’ll create repeatable excessive worth conversations that shut gross sales, and supply suggestions on our current gross sales processes. You’ll act as a buyer anthropologist – sharing insights with our Customer Experience, Product, and Marketing groups to assist us repeatedly enhance each our product, and course of for serving to our buyer succeed.

What we’d prefer to see in your background & expertise we expect are needed: 

  • Accessibility is vital to you. You need to develop entry to accessible communication software program.
  • Previous expertise in Sales at a small firm: You’ve labored in a full cycle income driving position at a small firm (<25 folks) and know what it is prefer to put on a number of hats and be relentlessly resourceful.
  • You’re a Go-Getter: You are pushed, resourceful, and autonomous. You are comfy with ambiguity and constructing processes from scratch, and know easy methods to maximize the sources out there to you. 
  • You are end result oriented: You excel in conditions the place compensation is tied to efficiency, and are comfy negotiating quota and targets.
  • Experience promoting into SMB, Mid Market, or Higher Education at our ACVs: You have bought merchandise in each the three.5K ACV and 20K ACV vary and perceive easy methods to promote at each worth factors effectively.
  • Great Communicator:  You’re a wonderful and strategic communicator, on the cellphone, over Zoom,  and in writing. You’re enthusiastic about spending 80% of your time both on gross sales calls or following up with prospects by e-mail, and 20% of your time bettering our course of. 
  • Team Player: You’re enthusiastic about working with a lean Sales workforce and collaborating throughout Olark’s small workforce to assist drive organizational objectives. 
  • Hubspot Sales energy person: You love Hubspot and know easy methods to handle your pipeline and duties effectively – and are at all times looking out for brand new instruments to enhance your course of. You have sturdy opinions about gross sales methodologies that you just’re excited to share. 
  • Curious: You’re inquisitive and at all times trying to study and uncover what your buyer wants and desires.You’re interested in Olark, reside chat software program, and can continuously search for methods to reinforce your data of our trade, market, and opponents to supply that gross sales edge wanted to shut enterprise and generate income. 
  • You talk with empathy: You notice listening is simply as vital as talking your thoughts. You assume good religion in your teammates when there’s battle and are interested in understanding their views. 
  • You thrive working remotely: You have some expertise working remotely and like it to a conventional workplace surroundings. You get pleasure from contributing to distant tradition.

 

You Can Expect A Lot From Us:

  • An important distant tradition and workforce: Even although we’re geographically dispersed, our workforce makes the hassle to hook up with each other and we offer in particular person alternatives to additional improve that bond. We genuinely like one another. 
  • A life outdoors of labor: Olarkers usually work 40 hour weeks. Work is a marathon, not a dash. We are constructing an organization for the lengthy haul.
  • We present a full advantages bundle, together with medical/dental/imaginative and prescient advantages, 3-month paid parental depart, uncapped trip, skilled improvement finances, a coworking house stipend, and plenty of different perks. 

 

Olark is dedicated to range in its workforce. Olark is an equal employment alternative employer and considers certified candidates with out regard to gender, sexual orientation, gender id, race, veteran or incapacity standing.

 

Olark is dedicated to accessibility in all points of our hiring course of. If you require an inexpensive lodging to finish this utility, interview, or every other portion of our choice course of, please e-mail lodging@olark.com. 


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