Is It Worth Using? (2022)

Root Insurance is an insurance coverage provider that bases auto coverage premiums primarily in your driving habits. Your age, gender, credit score rating, and zip code play much less of a job, which can show you how to qualify for cheaper protection. It may help some drivers get protection at a decrease value. It additionally supplies renters and householders insurance coverage.


Lower premiums for low-risk drivers

Comprehensive, user-friendly cellular app


Inaccessible to higher-risk drivers

Not accessible in each state

Not as well-established as high opponents

What is Root Insurance?

Root Insurance is an InsurTech firm that provides usage-based auto insurance policies and a extra trendy buyer expertise than many established opponents. It was based as a startup in 2015 by Alex Timm and Dan Manges, finally going public in 2020.

Root capitalizes on the truth that most main insurance coverage corporations fail to reside as much as trendy buyer expectations of comfort and personalization. It’s one of many first insurance coverage suppliers to construct an app that may facilitate all the auto insurance coverage buyer journey.

The app’s most notable function is a telematics-based take a look at that assesses your driving habits. Your efficiency throughout the take a look at is the first figuring out consider your coverage premiums.

Traditionally, insurance coverage suppliers have relied on demographic knowledge to find out the price of your protection. These knowledge embrace your age, gender, zip code, marital standing, and credit score rating.

Unfortunately, demographics-based underwriting may cause you to overpay, particularly for those who’re a younger driver. Root Insurance minimizes the impression of those elements. They’ve even promised to take away credit score scores from the equation totally by 2025.

Root’s take a look at helps the corporate concentrate on the next as a substitute:

  • Braking habits
  • Speed of turns
  • Total miles pushed
  • Driving routes
  • Phone utilization
  • Time of day on the street

If you drive effectively throughout your evaluation, you could discover that your insurance coverage premiums are considerably decrease with Root Insurance than with different suppliers for a similar stage of protection.

Conversely, Root could not give you any protection for those who carry out poorly. The firm refuses to insure high-risk drivers to maintain its declare prices and buyer premiums down.

📚 Learn More: If you’d wish to decrease your insurance coverage premiums, take a look at our favourite methods to scale back the price of protection: 8 Insurance Renewal Tips: How We Saved 20% on Insurance.

How Does Root Insurance Work?

To get a quote from Root Insurance, you need to obtain its cellular app, which is appropriate with iPhones 5 and above and most Androids. You can obtain it through the App Store or Google Play.

Next, you’ll want to enroll in an account. Root asks for normal figuring out data resembling your identify, e-mail, deal with, and date of start.

The subsequent step within the course of relies on the place you reside. In some states, Root Insurance will allow you to buy an insurance coverage coverage instantly, even earlier than you are taking its driving take a look at.

In that case, you’ll be able to have Root Insurance cowl you when you take its take a look at. Once you full it, the corporate will let you know whether or not they can proceed to insure you on the similar charge, a decrease one, or by no means.

If you reside in a state that doesn’t qualify for the day one possibility, you’ll want to finish Root’s driving take a look at earlier than you’ll be able to proceed any additional. Once once more, Root will assess your efficiency and give you a quote or let you know that they’ll’t insure you.

You can provoke the take a look at from the Root Insurance app with no further gear. It normally gathers knowledge for a number of weeks, although the length can differ, relying on how a lot you drive.

Root Insurance claims that the app can inform if you’re the motive force versus the passenger. This addresses a standard grievance about usage-based insurance coverage apps.

In addition, there’s no must maintain the app open throughout the take a look at. It can merely run within the background, so that you don’t have to fret about it distracting you.

During the take a look at, you’ll obtain a scorecard that charges your efficiency on a scale of 1 to 10 in varied elements, serving to you enhance your driving habits in actual time.

Is Root Insurance Legit?

Root Insurance is a official insurance coverage provider. Its major authorized entity is admitted in Ohio, which implies it holds a license from the state and is regulated by the Ohio Department of Insurance.

In addition, the corporate went public in 2020, and its shares are traded on the NASDAQ inventory alternate. It’s additionally accredited by the Better Business Bureau (BBB) and receives an A+ score from the platform.

However, the corporate isn’t as well-established as a few of its older opponents. It’s by no means obtained a monetary energy score from AM Best or a buyer satisfaction score from J.D. Power.

Root Insurance Pros

Let’s discover probably the most vital causes to think about using Root Insurance.

Potentially Lower Premiums

Root Insurance’s major promoting level is it will probably get drivers with low-risk habits the identical or higher protection for much less. Since the typical annual value of full protection auto insurance coverage is $1,771, lowering your premiums can imply vital financial savings.

Root Insurance advertises that you could possibly save as much as $900 per 12 months by switching to one among its insurance policies, although it doesn’t clarify the place that quantity comes from on its website.

Modern Customer Experience

Insurance is an old style trade that’s been taking its time to hitch the twenty first century. In 2021, 62% of insurers reported that the majority new insurance policies are accomplished through telephone calls or in individual.

InsurTech corporations like Root Insurance are trying to disrupt the trade by providing shoppers a extra trendy, Amazon-like expertise. Through the Root cellular app, you should purchase a coverage, full your driving take a look at, and file a declare immediately with out having to take care of an agent.

Free Roadside Assistance

Root Insurance consists of free roadside help with its insurance policies. It covers a variety of emergency companies, together with:

  • Towing
  • Jump begins
  • Fuel supply
  • Spare-tire set up
  • Lockout service
  • Winching

The profit covers as much as three $100 incidents per automobile each six months. You could make a request for Root help by way of the app or use one other supplier and e-mail your receipts to Root for reimbursement.

Opportunity to Improve Driving Habits

Root Insurance’s driving take a look at assesses your danger ranges primarily to assist the supplier decide whether or not you qualify for protection. However, it’s additionally a possibility to obtain an goal evaluation of your abilities, which many adults haven’t had since getting their licenses.

Even for those who don’t qualify for a Root Insurance coverage, taking the take a look at may help you determine methods you’ll be able to enhance. If you are taking the recommendation to coronary heart, you’ll be able to decrease your danger of accidents sooner or later.

Root Insurance Cons

Root Insurance has its benefits, but it surely’s not good. Here are probably the most vital causes to keep away from utilizing it.

Savings Not Guaranteed

Consumers that drive safely or occasionally could qualify for decrease premiums with Root Insurance than they might at different suppliers, particularly if their demographics make them high-risk. However, that’s removed from assured, and you could take their multi-week driving take a look at solely to get an inflated quote or an outright rejection.

Even good take a look at scores don’t assure you a positive quote from the provider. Root Insurance makes driving habits an important consider its underwriting, however demographics, credit score scores, and automobile kind nonetheless play a major position. They have sufficient weight to cease you from qualifying for protection.

Location Limitations

Root Insurance insurance policies aren’t accessible in all places. It’s a comparatively new insurance coverage firm and may’t present protection but in sure states. It claims to be increasing into the remainder of them as shortly as potential however that the differing rules make some states take longer than others.

As of the time of writing, Root auto insurance policies can be found in all however the next 16 places: Alaska, Washington, Idaho, Wyoming, South Dakota, Minnesota, Michigan, North Carolina, New York, New Jersey, Washington D.C, Rhode Island, Massachusetts, New Hampshire, Maine, and Vermont.

Privacy Concerns

Fighting to protect your privateness could really feel like a misplaced trigger nowadays, but it surely’s nonetheless value noting that signing up for Root wouldn’t assist. The firm requires that you just quit your exact location and telemetrics knowledge for weeks at a time.

Root claims it received’t promote your personally identifiable knowledge but in addition states: “At our discretion, telematics can be utilized in the maintenance of your policy, investigation of a claim, or for any other lawful purposes.”

In addition: “The persons or organizations with whom we may share your information may include, among others: Other business partners and/or financial institutions with whom we have a joint marketing agreement.”

It could be a pointless hill to die on, however I selected to not share my telemetrics knowledge with my insurer when it provided me an analogous deal.

Root Insurance Reviews

Here are Root Insurance’s scores throughout some well-liked evaluate websites:

The discrepancy between a number of the scores isn’t irregular. Companies have incentives to control the opinions, and every website has completely different requirements for accepting or rejecting submissions.

For instance, Trustpilot admits that Root could also be utilizing unfair invitation strategies to artificially inflate its rating on the location. Meanwhile, the BBB is far stricter about defending the integrity of its scores, however primarily accepts complaints.

Fortunately, the compliments and condemnations had been pretty constant throughout websites anyway.

Generally, individuals had been most definitely to charge their Root Insurance experiences extremely as a result of the corporate saved them cash. Many report that Root’s emphasis on driving abilities in underwriting helped them qualify for decrease premiums.

Root Insurance positive review on BBB

Root Insurance positive review on Apple Store

Happy clients additionally persistently reward the comfort of the app, noting how simple it’s to handle the whole lot digitally. However, the scores are considerably greater on the App Store than the Google Play retailer, so it’s potential that Root works higher on iPhones than on Androids.

Root Insurance positive review on Trust Pilot

Meanwhile, the criticisms are normally in regards to the firm’s premiums unexpectedly growing. Root could also be luring in clients with low charges and growing the costs upon renewal sooner than it ought to.

However, many of those complaints appear to be from clients who don’t perceive how a lot elements aside from their driving habits have an effect on their premiums, together with inflation and excessive climate occasions, which have each been more and more rampant lately.

Root Insurance negative review on Trust Pilot

The different major challenge appears to be that clients consider the corporate is unfairly avoiding declare payouts. Unfortunately, that’s the most typical grievance individuals make about insurers usually.

Root Insurance Alternatives

Root Insurance’s declare to fame is that it will probably show you how to get a decrease coverage premium for protected driving habits. However, telemetrics-based assessments are more and more changing into an trade customary. Many high insurers supply an analogous function, together with Progressive, Nationwide, Geico, and Statefarm.

However, these suppliers don’t emphasize driving habits of their underwriting as a lot as Root, so you could or could not save as a lot. In addition, it’s best to use warning when taking these assessments together with your present supplier, as some may cause your premiums to extend.

If you’re primarily desirous about Root Insurance for its Amazon-like buyer expertise relatively than its good-driver financial savings, you could wish to contemplate Lemonade. It’s one other InsurTech firm trying to disrupt the trade utilizing superior digital know-how.

📚 Learn More: Karma Drive is a telematics-based driving take a look at created by Credit Karma. Find out if it’s value taking: Karma Drive Review: When Is It Worth Using?

Is Root Insurance Worth It?

You’re most definitely to obtain a positive quote from Root Insurance for those who drive safely and often, particularly for those who at the moment pay inflated premiums resulting from demographic elements resembling age or gender.

In that case, it might be value taking Root’s driving take a look at, so long as you’re not nervous about privateness points. However, you also needs to store round with a number of different suppliers to make sure you get the very best phrases.

How We Reviewed This Product

We charge merchandise by evaluating them to comparable merchandise. In this case, meaning a comparability to different usage-based automobile insurance coverage merchandise, and to a lesser extent to different typical automobile insurance coverage merchandise. Here’s a abstract of the score standards.


Effective automobile insurance coverage has two primary components: you must get authorized for a coverage and the coverage has to pay out if you want it to. Root scores comparatively effectively in each classes, although not everybody will likely be authorized and there are some complaints about non-payment ( as there are with all automobile insurance coverage corporations).


Car insurance coverage is a major value, particularly for youthful drivers, particularly in the event that they reside in much less prosperous neighborhoods and have low or no credit score scores. Root can supply substantial reductions to those drivers in the event that they persistently drive effectively.

Ease of Use

Ease of use is primarily decided by consumer stories from buyer opinions. Most stories recommend that establishing a Root account is straightforward and simple, therefore the excessive rating.


Support scores are additionally based mostly largely on buyer opinions. All merchandise have some points, and also you wish to make certain that you may get fast and efficient options if one thing goes incorrect. Reviews point out typically optimistic experiences with Root, however there are vital numbers of complaints. These could also be partly resulting from misunderstanding or unreasonable expectations on the a part of some customers, however there’s nonetheless trigger for concern.